Plugged In APAC, Oracle News, Product News, Events and more...

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PLUGGED IN The Newsletter for Oracle Applications Customers
APAC Edition

April 2008

• Oracle E-Business Suite
• PeopleSoft Enterprise
• JD Edwards EnterpriseOne
• JD Edwards World

• Siebel
• Oracle University
• User Groups

Welcome imran .
News and Notes
ORACLE CRM ON DEMAND RELEASE 15 DELIVERS END-USER PRODUCTIVITY ENHANCEMENTS WITH NEW SOCIAL NETWORKING, COLLABORATION AND MOBILE CAPABILITIES
Oracle has recently announced Oracle CRM On Demand Release 15, the latest release of Oracle's industry-leading on demand CRM service that continues Oracle's commitment to CRM innovation by introducing powerful new Social CRM capabilities, including social networking and collaboration capabilities to enhance end-user productivity. Social CRM enables users to become more effective and productive in their jobs through easy-to-use, focused collaborative applications that become 'smarter' by leveraging the collective intelligence of social networks and work both within and outside the barriers of companies.
More Information.
ORACLE® MOBILE SALES ASSISTANT FOR ORACLE CRM ON DEMAND FOR BLACKBERRY
Oracle Redefines Mobile CRM And Continues Its Commitment to Industry-Leading CRM Innovation Oracle introduces Oracle Mobile Sales Assistant, a new product that redefines mobile CRM access and productivity for Oracle CRM On Demand customers using the BlackBerry(r) wireless platform from Research In Motion.

Optimized for mobile professionals, Oracle Mobile Sales Assistant is a simple, highly intuitive application designed to help users collaborate with colleagues and customers, complete frequent tasks while out in the field and close deals more quickly while on the road.
More Information.
ORACLE LAUNCHES CONTACT CENTRE ANYWHERE IN ASIA PACIFIC
Oracle recently ran a roadshow to launch Contact Centre Anywhere in Asia Pacific. Commencing in India (Mumbai, New Delhi), followed by Hong Kong, Beijing and Asean (Kuala Lumper, Jakarta and Manilla) we delivered the message to over 260 customers. We also briefed many journalists around the region. The Contact Centre Anywhere product was acquired through the Oracle acquisition of telephony@work in 2007.

Oracle Contact Center Anywhere empowers contact centers and customer service organizations by extending customer interaction management from the customer to any agent anywhere, well beyond the limits of traditional contact center infrastructure. Agents can work efficiently from anywhere in the world with 360-degree views into customer interactions and real-time business intelligence.

For more information on Contact Centre Anywhere please visit.

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Oracle E-Business Suite
APPLICATION INTEGRATION WEBCAST SERIES FOR PARTNERS
Learn more about the many application integration resources available to Oracle PartnerNetwork members and how you can achieve sustainable integrations and ensure your software investment. Please join us for these application integration Webcasts.These webcasts will be recorded.

• <LI type=disc>Wednesday, April 9:
  Services-Oriented Architecture (SOA) for application integration with Siebel
  
  <LI type=disc>Wednesday, April 16:
  Services-Oriented Architecture (SOA) for application integration with CRM On Demand
  
  <LI type=disc>Wednesday, April 23:
  Services-Oriented Architecture (SOA) for application integration with JD Edwards EnterpriseOne
  
• Wednesday, April 30:
  Services-Oriented Architecture (SOA) for application integration with JD Edwards World

DIAGNOSTICS PATCH ISSUE
Have you applied a diagnostics patch and are now getting sporadic messages such as "Test group is secured and requires input configuration privileges"? Before getting too frustrated or giving up before you even start, try the following:

1. Stop Apache
2. Clear Apache cache
3. Restart Apache

If this problem persists, please log a service request to "Support Diagnostics" product with complete details. Refer to the FAQ on MetaLink for answers to additional questions and concerns on Oracle Diagnostics.
MAINTENANCE WIZARD (MW)
Are you trying to install the Maintenance Wizard and having problems logging in?
Are you unable to even get to the login screen? If so, here is some great news: We've simplified the data gathering process for these issues. We now include a script that you can run and upload the output with your SR that will help support and development diagnose the issue quickly. Simply run the script $EOF_HOME/scripts/COMMON/cant_login.sh and provide values to the parameters when prompted. It will produce a .zip file with all the files necessary to diagnose the problem. Upload this .zip file with your SR, and reduce the time to resolution.
UPCOMING ADVISOR WEBCASTS FOR ORACLE E-BUSINESS SUITE
Expert information on services, products, and technologies come straight to your desktop through Oracle Web Conferencing.These webcasts will be recorded and available from the dates stated.

April 22 @ 7 a.m. and 3 p.m. MT—Understanding the Critical Patch Update Program for Oracle Application Server May 14—Overview of the Transparent Gateway for DB2

• Get more details about Advisor Webcasts.

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PeopleSoft Enterprise
UPCOMING ADVISOR WEBCASTS FOR PEOPLESOFT ENTERPRISE
Expert information on services, products, and technologies come straight to your desktop through Oracle Web Conferencing.These webcasts will be recorded and available from the dates stated.

April 17—PeopleTools: Setting Up Security for Integration Broker April 23—Maximize the Performance of Your PeopleSoft CRM Solution May 6—PeopleSoft Enterprise Campus Solutions (CS) 2008-2009 Financial Aid US Regulatory (Regs) 3 May 7—PeopleTools 8.4x LDAP (Lightweight Directory Access Protocol) TroubleshootingMay 27—Tuning Application Server on UNIX

• Get more details on Advisor Webcasts (requires login ID and password).

back to the top JD Edwards EnterpriseOnePUBLISHED BUSINESS SERVICES NOW AVAILABLE FOR 8.12, TOOLS RELEASE 8.97
Newly published business services for JD Edwards EnterpriseOne 8.12 is now available for Tools release 8.97 customers. Published business services and business services are objects that enable interoperability between JD Edwards EnterpriseOne and other Oracle applications or third-party applications and systems. To learn more about 8.12 published business services, please refer to the Release Notes on Customer Connection.
UPDATED LIST OF AVAILABLE BASELINE ESUS
Several new Baseline ESUs focusing on Plant Manager Dashboard, Sales and Manufacturing, and Brazil product areas have been issued for JD Edwards EnterpriseOne. Review the list of currently available Baseline ESUs as well as a road map.

UPCOMING ADVISOR WEBCASTS FOR JD EDWARDS ENTERPRISEONE
Expert information on services, products, and technologies come straight to your desktop through Oracle Web Conferencing.These webcasts will be recorded and available from the dates stated.

April 16—XML Publisher Phase Two Improvements April 22—Base Configurator - Transactions Beyond Traditional Sales Orders April 30—Shop Floor Management Automatic Accounting Instructions for Manufacturing AccountingMay 1—Promoting Solution Explorer Objects in JD Edwards EnterpriseOneMay 8—Planned Cross Docking May 13—Pro Forma Journal Entries May 14—JD Edwards EnterpriseOne on iSeries - Gathering JDE and OS logs from System iMay 15—Failure Analysis for Use in Service Management and Capital Asset ManagementMay 20—Using the XML Interoperability API with JDE TR 8.97 May 21—Guaranteed Real-Time Events with Tools Release 8.97May 22—User-Defined Depreciation Overview and Adding New Depreciation Rule May 28—Lead-Time and Backscheduling E1 Releases 8.10 and Above

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JD Edwards WorldJD EDWARDS WORLD A9.1—THE RENAISSANCE RELEASE IS NOW GENERALLY AVAILABLE
Now that A9.1 is GA, remember to visit our JD Edwards World Upgrade Resources page to answer any questions regarding A9.1. Download your copy of the newest release today. This is a password-protected site and will require a sign-on and ID. If you do not have one, contact our Global Support Center.
NEW A9.1 UPDATES AVAILABLE FOR JD EDWARDS WORLD
Download new updates for A9.1 Web enablement and A9.1 documentation. Check the Software Delivery site to find out what is included in the new updates.
SUPPORT FOR SEPA CREDIT TRANSFER SCHEME NOW AVAILABLE
Oracle JD Edwards World now supports the European SEPA (Single Euro Payment Area) Credit Transfer Scheme. SEPA benefits to companies are reduction of bank fees and the number of bank accounts in Europe and standardization of banking platforms. Support for SEPA Credit Transfers in JD Edwards World is currently at limited availability for A7.3 and A9.1. Contact Sharon Winter, product strategy manager for localizations, if you are interested in this downloadable update.
Get more information on SEPA.
JD EDWARDS WORLD SUI UPDATES NOW AVAILABLE FOR DOWNLOAD
The JD Edwards World 2008 first-quarter SUI updates are now available for download from the World Update Center. Updates for this quarter include changes for California, Nevada, Maine, Alabama, and New York. For more information, please contact Oracle Global Customer Support. Update numbers: A73 7584547, A81 7584512, and A91 8531092.
UPCOMING ADVISOR WEBCASTS FOR JD EDWARDS WORLD
Expert information on services, products, and technologies come straight to your desktop through Oracle Web Conferencing.These webcasts will be recorded and available from the dates stated.

April 15—Accounts Receivable Draft Processing Enhancement for Multiple CompaniesApril 24—A91 Address Book Enhancements May 13—What's New in World A9.1 for the State/Province/Country Code File; Authorized Alternative Payees, Subledger and Subledger Types in P04102 May 15—Benefits Administration May 20—Transit from Purchasing to A/P

• Get more details on Advisor Webcasts (requires login ID and password).

GOT QUESTIONS ABOUT JD EDWARDS WORLD?
For answers to your questions about JD Edwards World products, support, or training, please e-mail worldinfo_us@oracle.com.
back to the topSiebelVISIT THE NEW SIEBEL BEST PRACTICE CENTER ON OTN
Siebel technology leads can learn how to service-enable Siebel CRM business services, workflows, and business components. "How to" sessions cover technology areas such as BPEL, ESB, BAM, ADF, and WebCenter. Visit today and bookmark it for constant updates and Webcasts.
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Oracle UniversityORACLE UNIVERSITY RETAIL TRAINING
Only Oracle provides all the key components—database, middleware, and applications, all based on open standards—to transform retail businesses. And only Oracle University provides a complete package of courses to train application developers, business analysts, functional implementers, database administrators, project managers, and others working in the retail sector. Visit oracle.com/education/industries for full details and course schedules.
back to the topUser Groups AUSTRALIAN AND ANZ USER GROUP EVENTS

QUEST ANZ & ASIA USERS GROUP NETWORKING SCHEDULE
Both Quest ANZ & Asia are dynamic and growing Users Group which provides one of a kind networking opportunities to the JD Edwards and PeopleSoft community. We openly invite and welcome you to attend any of the following meetings which may be of interest to you.
QUEST ANZ 2008 LOCAL USERS GROUP MEETINGS
The following list of LUG activities outlines meeting dates and venues only. Please contact the representing contact person for your LUG to find out further information on meeting agendas.

EASTERN AUSTRALIA RUG - SYDNEY
Contact: Rebecca Lascelles at questanz@apcaust.com.au.

EARUG JD Edwards Sydney Upcoming Meetings:
Contact: Rebecca Lascelles at questanz@apcaust.com.au

May 22—Room 4.04 Oracle Office, North Ryde NSWAugust 21—Room 4.04 Oracle Office, North Ryde NSWNovember 20—Room 4.04 Oracle Office, North Ryde NSW
Quest PeopleSoft Sydney Upcoming Meetings:
Contact: Rebecca Lascelles at questanz@apcaust.com.au

August 13—Level 20, Westfield Towers, 100 William St SydneyNovember 13—Level 9, Grosvenor Place, 225 George St, Sydney
SABSUG - South Australian Business Services User Group
Contact: Paul Turner, Chairman at pautur@onkaparinga.sa.gov.au

May 13—Adelaide, SAAugust 13—Adelaide, SANovember 14—Conference Day - Adelaide, SA
QQRUG - Queensland Regional Users Group
Contact: Fiona Davies at qqrug@hotmail.com

All QQRUG Meetings are held at:
Level 5, Thiess Centre
179 Grey Street
South Bank, QLD

May 16—Thiess Centre, QLDAugust 15—Thiess Centre, QLDDecember 5—Thiess Centre, QLD
QUEST ANZ SPECIAL INTEREST GROUP
Property & Real Estate SIG
Following the successful launch of the Property & Real Estate Special Interest Group in mid March 2008, the first interactive face – to – face SIG meeting will be held in the afternoon of Tuesday 29, April 2008.

Event details:
Date: Tuesday, April 29, 2008
Time: 2:00 p.m. - 6:00 p.m.
Location: Room 4.04, Oracle North Ryde
Ground Floor, 4 Julius Avenue North Ryde

This interactive meeting will include presentations from Matthew Peterson of Westfield Group, Round Table discussions on JDE issues, wish lists and priorities, and an hour long networking session with drinks and nibbles from 5:00 p.m. – 6:00 p.m..

The Property and Real Estate SIG is open to all JD Edwards users in the property and construction industry. To register for this event please email questanz@apcaust.com.au by Thursday, April 24, 2008
QUEST ASIA
Quest Asia Conference & Exhibitor Showcase

$100(US) OFF THE QUEST ASIA CONFERENCE
Read below for details:

If you only attend ONE event in 2008 make it the Quest Asia Conference & Exhibitor Showcase to be held at Le Meridien Hotel, Kuala Lumpur, 22 – 23 October 2008.

As part of our commitment to provide an excellent service to the Quest Asia Users Group, we would like 5 minutes of your time to fill in our on-line questionnaire. This survey allows you the chance to present your views and opinions on what you would like to see in the Quest Asia 2008 conference program.

This is a unique opportunity to make this event primarily focused on the customers business needs and requirements and we hope you can take the time out to fill in this simple questionnaire.

The questionnaire can be found on the following link: http://vovici.com/wsb.dll/s/2420g33027

We would be grateful if you could complete the on-line questionnaire by Friday, May 2, 2008.

Please note that anyone who fills in the questionnaire and then attends the conference will be entitled to $100(US) off the registration fee.
USOUG/OAUG
The AUSOUG and OAUG reaches a collective of 4000+ IT industry professionals focused on the technologies, applications, strategies and business of Oracle and its products, along with associated third party vendors.

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AUSOUG & OAUG MEETING SCHEDULE
The following list only details the scheduled Masterclasses; eTraining and Bootcamp activities due to the size of the current meeting schedule. The full meeting schedule and registration information are available from ausoug.org.au.

5 May—Fusion Middleware Bootcamp - Melbourne VIC5 May—Release 12 Financials Bootcamp - Melbourne VIC20 June—Think on your Feet Business Communications Masterclass: Presented by Ken Woolfe - Brisbane QLD6 October—Oracle with 20:20 Foresight - annual national conference series of AUSOUG & OAUG - Perth WA13 October—Oracle with 20:20 Foresight - annual national conference series of AUSOUG & OAUG - Gold Coast QLD15 October—JDeveloper Masterclass: presented by Chris Muir, Sage Computing Services - Gold Coast QLD

Oracle with 20:20 Foresight, the AUSOUG/OAUG National Conference Series 2008 will be held in Perth WA at the Sheraton Perth Hotel 6–7 October and Gold Coast QLD at Conrad Jupiters 13–14 October. The Conference website ausoug.org.au/2020 will be available in a few weeks. The Call for Papers will be distributed by end February 2008.

For more information please contact Burke Scheld, AUSOUG General Manager
GLOBAL USER GROUP EVENTS

THE CIO FORUM 2008
April 13–14, 2008,
Denver, Colorado
Quest International Users Group and the CIO Executive Council are once again partnering to present The CIO Forum 2008, a thought-provoking educational and networking event for information technology executives. The CIO Forum is open to top-level IT executives (customers only), but an invitation is required. If you or someone from your organization would like to be considered, please e-mail. The number of participants is limited so register now.
Get more information.
ODTUG KALEIDOSCOPE 2008
June 15–19
New Orleans, Louisiana
Join the Oracle Development Tools User Group as we examine the evolution of the developer and provide you with the mission-critical skills you need to conquer middleware and beyond.
Learn more.
GLOBAL OHUG ANNUAL CONFERENCE
June 22–25
Las Vegas, Nevada
This focused event draws human resource professionals from across North America to learn about updates to—and best practices for—using PeopleSoft Enterprise and Oracle E-Business Suite HR/HCM applications.
Learn more.
LEARN MORE ABOUT THE USER GROUP COMMUNITY
Learn more about the value of users group membership. Visit iouc.org, home of the International Oracle Users Group Community (IOUC). Participate in Oracle users group conferences.
View the Global Events Calendar.
OAUG—GLOBAL USERS, GLOBAL SOLUTIONS
The Oracle Applications Users Group (OAUG) is the world’s largest knowledgebase for the growing family of Oracle Applications users and serves as an advocate to Oracle on behalf of global Oracle Applications users. For additional information regarding the benefits of OAUG membership, visit the OAUG Web site or call the OAUG Membership Department at +1.404.240.0897.
FIND OUT ABOUT OAUG GEOGRAPHIC (GEO) AND SPECIAL INTEREST GROUPS (SIG)
The Oracle Applications Users Group (OAUG) Geographic (Geo) and Special Interest Group (SIGs) are affiliated, self-governing worldwide communities of Oracle users and consultants who volunteer their time, energy, and knowledge to achieve common goals and objectives connected with specific geographic regions, industries, or products/product lines. Find out how you can get involved with the OAUG’s active users communities today.
LEARN MORE ABOUT QUEST INTERNATIONAL USERS GROUP
Quest International Users Group is a worldwide community of more than 50,000 PeopleSoft, JD Edwards, and Oracle Utilities users. Quest and its affiliated user groups are a catalyst for maximizing members' business investments through the power of our community, tools, and experiences. Get more information about Quest, or e-mail us.
VIEW UPCOMING USER GROUP MEETINGS ONLINE
With 70+ affiliated user groups, Quest International Users Group has plenty of networking opportunities year-round. Go to the events page to see if there is a regional meeting in your area or a meeting that would fit your interest, product, or industry. You can also find out more information about Quest's affiliated user groups.

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PARTICIPATE IN QUEST’S ENHANCEMENT PROCESS
The Enhancement Process gives Quest's community a way to submit and discuss ideas and proposals for enhancements to Oracle products. The best part is that you don’t have to know everything about your idea or problem. The point of involving the Quest community is to help explain your issues in more detail. The tool is not only easy to use, it is also easy to collaborate with other users. Get started and make a difference in the products that end up at your organization. Be part of the Quest Enhancement Process—Submit. Subscribe. Comment. Prioritize.
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